EcoFlow DELTA Pro Portable Power Station
Home Defend Pro Guarantee
Price Guarantee:
At Home Defend Pro we pride ourselves on offering you the best selection of tools, equipment and supplies in the industry at guaranteed low prices. From time to time we are not always able to see what the competition is doing. Our product is priced as low as possible. However, our prices won't be beat. If you see the exact item currently advertised for less (including the competitor's shipping and handling charges, taxes or any other hidden charges) we should be able to match that price. We reserve the right to verify current and net prices in these situations. See terms and conditions below. In the event of finding a lower price, use our Contact Us form and include the following information in the Comments Section for verification: Your order number, date of purchase, product number of item as well as the competitor's website and price. We will review the
information, issue credit (if applicable), and get back to you within two business days.
Terms and Conditions:
- The seller must be an authorized retail dealer.
- Product must be in stock and an identical item.
- This policy does not apply to auction sites, closeouts, clearance sales, misprints, giveaways, special promotions or discount offers and
may not be used in conjunction with any other Acme Tools offers or coupons. - This policy is only valid within 30 days after your purchase date.
- Your refund will be issued in the same form as your original payment.
- Heavy Equipment does not qualify.
3% Off extra using Wire transfer
You can save additional 3% OFF on top of all other discounts by paying via wire transfer. Details at checkout
Description
Unparalleled 3600W Output: A power generator for your appliances during a blackout. Power up 4500W devices with X-Boost. Enough for heaters or window AC units.
Huge Expandable Ecosystem: A home battery that can expand capacity from 3.6kWh-25kWh with extra batteries, EcoFlow Smart Generators & the Smart Home Panel for backup power.
5 Ways to Charge: Pick from EV station charging, solar, wall outlets, using the Smart Outdoor Generator, or via a car outlet. Combine methods to reach 6500W (with an extra battery). Faster than any other solar generator.
EV Charging Portable Power Station: Charge at over 35,000 level 2 EV stations across the U.S. Fast charge in under 1.7 hours.
Long Lasting LFP (LiFePO4) Battery: This battery power station sports an LFP battery. Get 6500+ full cycles to last for years. Ideal for outdoor camping & travel.
What You Get: EcoFlow DELTA Pro Portable Power Station, AC charging cable, car charging cable, DC5521 to DC5525 cable, handle cover, user manual, and a warranty card.
Warranty: You'll also get our worry-free 5-year warranty from EcoFlow and our friendly customer service whenever you need it.
Specs
| EcoFlow DELTA Max (2000) Specifications | |
| Capacity | 2016Wh |
| Extra Battery | Support up to two DELTA Max Smart Extra Battery or Smart Generator |
| Cell Chemistry | NCM |
| Max Device(s) Power (with X-Boost) | 3400W |
| Life Span | 800 cycles to 80% capacity |
| AC Output (x6) | 2400W total (Surge 5000W) |
| AC Charge Input | 1800W Max, 15A |
| USB-A Output (x2) | 5V, 2.4A, 12W Max per port |
| USB-A Fast Charge (x2) | 5V, 2.4A / 9V, 2A / 12V, 1.5A, 18W Max per port |
| USB-C Output (x2) | 5/9/12/15/20V, 5A, 100W Max per port |
| Car Socket Output (x1) | 10A, 126W Max |
| Car Charger | Support 12V/24V battery, 8A |
| DC5521 Output (x2) | 12.6V, 3A, 38W Max per port |
| Solar Charge Input | 800W Max, 11-100V, 13A |
| Connectivity | Wi-Fi |
| Dimensions (LxWxH) | 19.6*9.5*12 in |
| Net Weight | Approx. 48lbs |
Shipping and Returns/Refunds
Shipping and Returns/Refunds
NOTICE:Our safes come with free curbside shipping. Your safe is dropped right on the curb with no additional cost. Further services including installation or white glove delivery comes at an additional cost, found below:
Cancellations & Refunds: Home Defend Pro prides itself on having one of the best return policies in the industry.Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 1(833) 906-1077 or email info@homedefendpro.com
FAQ
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accept your payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@homedefendpro.com.
No Shipping outside the lower 48 hours in USA.
If you have questions regarding anything below, please send an email to info@homedefendpro.com or call us at 1(833) 906-1077
Cancellations & Refunds: At Home Defend Pro, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to info@homedefendpro.com or call us at 1(833) 906-1077
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1(833) 906-1077, the chat in the bottom right, or email info@homedefendpro.com any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Home Defend Pro's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from Home Defend Pro, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Home Defend Pro within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, that I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Home Defend Pro.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Home Defend Pro (such as manufacturing and logistical constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of the damage, box and SKU, along with a brief description of the damage to info@homedefendpro.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Home Defend Pro default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error unless otherwise stated on the product page.
Nearly all of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
You have a 30 day return window to return your product, though this time window varies from brand to brand. Contact us for a more accurate return window.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@homedefendpro.com
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact info@homedefendpro.com for any questions.
For Storm shelter
Shipping cost is included in the purchase price for customers located in the following US states: GA, FL, AL, MS, TN, KY, AR, LA, OK
For all other within the contiguous 48 US states, there will be a $350 surcharge for shipping.
14 weeks or less for delivery
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
EcoFlow Warranty Policy
Note that warranty periods might differ due to local laws and regulations. In some places, limitations on implied warranty duration may not apply to you. Your rights can vary based on your state, province, or country.
Please read the warranty terms before using your products. All EcoFlow items purchased on lakehouseandcottage.com have a limited warranty through EcoFlow, detailed below. By using EcoFlow products, you agree to adhere to the terms of the EcoFlow limited warranty.
The limited warranty for purchases on homedefendpro.com initiates when the original purchaser receives the products.
| Item | Warranty Period (refer to months, unless specified) |
|---|---|
| DELTA Max (1600/2000) DELTA Max Smart Extra Battery |
24+12 (Registration for warranty extension) |
| DELTA Pro DELTA Pro Smart Extra Battery |
24+36 (Registration for warranty extension) |
| RIVER mini RIVER RIVER Max RIVER Max Plus RIVER Pro RIVER Extra Battery RIVER Pro Extra Battery DELTA mini DELTA Smart Generator (Dual Fuel) |
24 |
| 400W 220W 160W 110W 85w （Discontinued） |
12 |
| 400W Rigid Solar Panel | 10 years |
| 100W Rigid Solar Panel | 60 |
| 100W Flexible Solar Panel | 36 |
| Wave Portable Air Conditioner Wave Add-On Battery |
12 |
| Accessories | 12 |
| Smart Generator | 12 |
| Power Hub Power Kits Console 2kWh/5kWh LFP Battery RIVER 2 RIVER 2 Max RIVER 2 Pro DELTA 2 DELTA 2 Max DELTA 2 Extra Battery |
5 years |
| R600/R600 Max/R600 Pro/EF-1500* | 36 |
| BLADE | 36+12 (Registration for warranty extension) |
| GLACIER | 12+12 (Registration for warranty extension) |
| WAVE 2 | 12+12 (Registration for warranty extension) |
| WAVE 2 Add-on Battery | 24 |
| DELTA Pro Ultra Battery | 5 Years |
| DELTA Pro Ultra Inverter | 5 Years |
| Smart Home Panel 2 | 10 Years |
This warranty does not cover:
- Issues not related to quality.
- Items bought from places other than homdefendpro.com.
- Purchases lacking valid proof of purchase.
- Items that have been refunded.
- Items past their warranty period.
- Defects or damages due to misuse, unauthorized modification, disassembly, or improper operation as per official instructions or manuals.
- Defects or damages due to exposure to extreme heat, liquids, or other external factors.
- Defects or damages due to compatibility issues from using unauthorized third-party parts.
- Lost or stolen products.
- Free products.
Valid Proof of Purchase
- A purchase order number made through homedefendpro.com;
- Order confirmation email or invoice that clearly states the description of the product, its price, and where it was purchased.
Warranty Return Authorization Process
- Contact Home Defend Pro Customer Service Team at info@homdefendpro.com
- If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by Home Defend Pro Support to pack the products and safely return them.
- Please note that we can only provide return shipping labels for return packages in United States.
Replacements
Should a replacement be necessary, the delivery of the replacement item will be coordinated within 15 business days (subject to adjustments due to unforeseen circumstances) after confirming receipt of the defective item at our warehouse. The ultimate resolution depends on the availability of replacement items.
The replacement warranty will extend for a period equivalent to the remaining warranty duration of the original item.
Exclusions and Limitations
This warranty does not apply:
· Non-quality related issues;
· Items purchased from unauthorized resellers;
· Purchases without valid proof of purchase;
· Items that have been refunded;
· Items that have expired their warranty period;
· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
· Lost or stolen products;
· Free products.
EcoFlow Smart Home Panel 2 Limited Warranty
WHAT PRODUCTS ARE COVERED
To be entitled to the benefits of this limited warranty (this “Limited Warranty”), your EcoFlow Smart Home Panel 2（hereinafter referred to“Panel 2”）must: (i) be purchased from EcoFlow or an EcoFlow authorized reseller; (ii) be installed by an installation technician recommended by EcoFlow's “Installation Consulting Service” or by a certified electrician that you find yourself. Both types of installers are hereinafter referred to as Certified Installers
WHO CAN MAKE A CLAIM
Limited Warranty claims can only be made by or on the behalf of the original purchaser who purchased the Panel 2 or other subsequent transferee of the Panel 2 at the Original Address who provides proof of ownership of such Panel 2.
WHAT IS COVERED AND FOR HOW LONG
Subject to the terms and conditions set forth in this Limited Warranty, each Panel 2 shall be free from defects in materials and manufacturing workmanship for a period of ten (10) years commencing on the day that the Panel 2 is installed at the Original Address (the “Warranty Term”). The Warranty Term is not extended if your Panel 2 is repaired or replaced under this Limited Warranty; only the remainder of the original Warranty Term will apply to the repaired or replacement Panel 2.
YOUR SOLE REMEDY
If EcoFlow confirms the existence of a defect that is covered by this Limited Warranty, EcoFlow will, in its sole discretion, either repair your Panel 2 (using new or refurbished parts), replace your Panel 2 with an equivalent product (new or refurbished), or refund you the market price of the Panel 2 at the time of the warranty claim.
MAKING A WARRANTY CLAIM
If you need to file a claim under this Limited Warranty, please contact EcoFlow Customer Service to submit a service request. For a Limited Warranty claim to be processed, it must include: (i) proof of ownership of your Panel 2; (ii) a description of the alleged defect(s); (iii) your Panel 2’s original installation date, part number, and serial number. Prior to returning any products, you must obtain a return authorization number from EcoFlow. Return shipping for the original product is the responsibility of the end user, and all returned products must be securely wrapped and packaged as directed or instructed by EcoFlow to avoid shipping damage.
DISCLAIMER OF WARRANTIES THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY ECOFLOW PROVIDES FOR THE PANEL 2, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. ECOFLOW LIMITS THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS OR SUFFICIENCY FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, TO THE DURATION OF THIS EXPRESS WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ECOFLOW SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE. ECOFLOW DOES NOT WARRANT THAT THE PANEL 2 WILL OPERATE UNINTERRUPTED, BE ERROR-FREE OR THAT ALL ERRORS CAN BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE CERTIFIED INSTALLERS OR ANY ECOFLOW PERSONNEL SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS LIMITED WARRANTY.
SOME STATES, PROVINCES, TERRITORIES, OR OTHER ADMINISTRATIVE REGIONS (COLLECTIVELY REFERRED TO AS “A JURISDICTION” OR “JURISDICTIONS”) MAY NOT PERMIT LIMITS ON THE DURATION OF AN IMPLIED WARRANTY. THEREFORE, THE AFOREMENTIONED LIMITATION MIGHT NOT BE APPLICABLE IN YOUR CASE.
GENERAL EXCLUSIONS
This Limited Warranty does not apply to any defect or loss of product functionality resulting from any of the following: (i) abuse, misuse, improper handling, negligence, rust, or corrosion; (ii) accidents or force majeure events, including without limitation lightning, flood, earthquake, fire or other events beyond the reasonable control of EcoFlow; (iii) installation, commissioning, or repair of your Panel 2 or Panel 2 components that is performed by anyone other than Certified Installers; (iv) failure to service, maintain, or repair the electrical system connected to or landed in your Panel 2 according to the laws, standards, or requirements of the authority having jurisdiction; (v) failure to operate your Panel 2 in accordance with the 《EcoFlow Smart Home Panel 2 Owner Manual》, 《EcoFlow Smart Home Panel 2 Installation Guide》and any other instructions, documentation, or notices provided by EcoFlow, including through the EcoFlow official website or on the Panel 2 itself. (vi) installation of your Panel 2 other than in accordance with all applicable local electrical, fire, and building codes and regulations; (vii) any attempt to modify or modification of your Panel 2, whether by physical means, programming or otherwise, without the express written consent of EcoFlow; (viii) removal and reinstallation of your Panel 2 at a location other than the Original Address without the express written consent of EcoFlow; (ix) installation of your Panel 2 on a mobile structure or dwelling such as an RV or mobile home; (x) failure of any remote firmware update to the Panel 2 as a result of a failure of your internet connection; (xi) causes external to your Panel 2 including without limitation objects striking your Panel 2, faulty or damaged electrical wiring or connections, external electrical faults, circuit breakers or junction boxes; (xii) any damage done to your Panel 2 by any components or parts not compatible with your Panel 2; (xiii) failure to contact EcoFlow upon discovery of a defect covered by this Limited Warranty; (xiv) use of your Panel 2 for commercial purposes. Without limiting the foregoing, this Limited Warranty does not cover (a) normal wear and tear of your Panel 2; (b) superficial defects, dents or marks that do not impact the performance of your Panel 2; or (c) theft of your Panel 2 or any of its components. If a claim is made under this Limited Warranty and EcoFlow or a Certified Installer determines that the claim is not covered by this Limited Warranty, you will be liable for and shall pay for all field charges for labor or other expenses incurred in connection with such claim.
LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ECOFLOW SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY, INCLUDING, BUT NOT LIMITED TO, LOSS OF VEHICLE VALUE, LOSS OF TIME, LOSS OF INCOME, LOSS OF USE, LOSS OF PERSONAL OR COMMERCIAL PROPERTY, REGARDLESS OF WHETHER CLAIMS FOR SUCH DAMAGES ARE BASED ON CONTRACT, TORT, WARRANTY OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OR OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. ECOFLOW’S LIABILITY ARISING OUT OF A CLAIM UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR PANEL 2 (EXCLUDING LABOR AND OTHER COSTS OF INSTALLATION).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF USE
YOUR PANEL 2 IS NOT INTENDED FOR USE WITH LIFE-SUPPORT SYSTEMS, OTHER MEDICAL EQUIPMENT, OR ANY OTHER USE WHERE PRODUCT FAILURE OR REMOTE SWITCHING OF ELECTRICAL CIRCUITS COULD LEAD TO INJURY TO PERSONS OR LOSS OF LIFE. ECOFLOW DISCLAIMS ANY AND ALL LIABILITY ARISING OUT OF ANY SUCH USE OF YOUR PANEL 2.
APPLICABLE LAW
This warranty gives you specific legal rights, and you may also have other rights which vary from Jurisdiction to Jurisdiction. The terms of this Limited Warranty will apply to the extent permitted by applicable law.
EcoFlow BLADE 3+1
Replace, not repair:
EcoFlow BLADE Product and Part Replacement
1. During the warranty period, replacement service is available tfor EcoFlow BLADE purchased fromofficial authorized channels. The replaced product or part becomes EcoFlow's property and thereplacement product or part becomes your property. Only unalttered Ecoflow's products and partsare eligible for replacement.
2. If one of the three (EcoFlow Robotic lawn mower, lawn sweepper, or base station BP) fails, it onlyneeds to be returned to EcoFlow for replacement, without the neeed to return any of the other twoproducts or their individual accessories (such as the extensioncord, antenna assembly, ground nail,hexagon screwdriver, etc.). EcoFlow will provide users with a functional replacement withaccessories.
3. If accessories such as extension cables and antenna :screwdrivers are damaged due to non-humanfactors (excluding main products: Ecoflow Robotic lawn mower,lawn sweeper, and base station BP).EcoFlow can provide users with new accessories replacement dluring the warranty period
4. Replacement products or parts provided by EcoFlow rmay not be new, but it will be in good workingorder and at least functionally equivalent to the original productor part's warranty. A replacementproduct or part shall be covered for the time remaining in the original product's warranty.E012105. Replacement service will not terminate the warranty pperiod, or will it result in a restart of thewarranty period.
EcoFlow BLADE (purchased from officially authorized channels in North America and EU) comes with a7*24h online chat service.
What This After-Sales Policy Does NOT Cover This policy does not cover the following:
1. Damage caused by unauthorized modification, disassembly, orshell opening is not in accordancewith official instructions or manuals.
2."Water damage or other damage caused by improper installation, incorrect use, or operation not inaccordance with official instructions or manuals.
3. Damage caused by a non-authorized service provider.
4. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery andcharger.
5. Damage caused by operation in bad weather (i.e. strong winds,rain, sand/dust storms, etc.)
6. Damage caused by operating the product in an environment with electromagnetic interference (i.e.in mining areas or close to radio transmission towers, high-voltagewires, substations, etc.).
7. Products or parts with an altered identification label or from which the identification label has beenremoved.
8. Damage is found to have been caused by reliability or compatibility issues when using unauthorizedthird-party parts.
Lifetime free accessories: EcoFlow BLADE users in North America and Europe who purchase Ecoflow BLADE through official authorized channels can enjoy free replacement service for lifetime if they lose or damage wiring harnesses, nails, screws and blades. Specific replacement rules are as follows:
（1）base station extension cable: 1 PC/year
（2）antenna extension cable: 1 PC/year
（3）charging station nails: 1 set (10 PCS)/year
（4）cable peg: 1 set (40 PCS)/year
（5）screw: 1 set (9 PCS)/year
（6）spare blade: 2 sets (3 PCS/set)/year
*Lifetime is equal to warranty period.
EcoFlow GLACIER 1+1
The standard warranty period of EcoFlow GLACIER (purchased from officially authorized channels) is 12 months. Customers can enjoy a warranty extension of 12 months by registering the EcoFlow GLACIER on the official website or in the EcoFlow app.
EcoFlow GLACIER Product and Part Replacement
1. During the warranty period, replacement service is available for Ecoflow GLACIER purchased from authorized channels. The replaced product or part becomes EcoFlow's property and the replacement product or part becomes your property. Only unaltered Ecoflow's products and parts are eligible for replacement.
2. Replacement products or parts provided by EcoFlow may not be new, but it will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty.
3. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.
What This After-Sales Policy Does NOT Cover
This policy does not cover the following:1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.
2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
3. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.
4. Damage caused by a non-authorized service provider.
5. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
6. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
7. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
8. Products or parts with an altered identification label or from which the identification label has been removed.
EcoFlow GLACIER 7*24h Chat
EcoFlow GLACIER(purchased from officially authorized channels in North America and EU) comes with a 7*24h online chat service.
Ecoflow Return & Refund Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Manufacturers, suppliers, or publishers, other than ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.
Cancellation
Customers can request a full refund within 24 hours after placing an order on http://homedefendpro.com.
Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.3% for Klarna users).
Orders cannot be canceled more than 30 days after they are shipped.
Return
The return service is currently available to US orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support via info@homedefendpro to obtain instructions to return.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on US orders.
Return Process
Contact EcoFlow Support at info@homedefendpro.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
Refund
After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via info@homedefendpro.com.
Return Shipping Cost
| Product | Shipping Cost |
|---|---|
| DELTA | $65 |
| RIVER 370 | $40 |
| RIVER | $30 |
| RIVER Extra Battery | $15 |
| RIVER Max | $35 |
| RIVER Pro | $35 |
| RIVER Pro Extra Battery | $35 |
| DELTA Max | $70 |
| DELTA Pro | $90 |
| RIVER Plus | $30 |
| RIVER Max Plus | $35 |
| 110W/160W Portable Solar Panel | $40 |
| 400W Portable Solar Panel | $70 |
| DELTA Max Smart Extra Battery | $70 |
| DELTA Pro Smart Extra Battery | $70 |
| Smart Generator | $70 |
| Wave Portable Air Conditioner | $70 |
| Wave Add-On Battery | $35 |
| Delta MINI | $60 |
| 220W Solar Panel | $45 |
| Other Products | $16 |
| RIVER 2 | $25 |
| RIVER 2 Max | $30 |
| RIVER 2 Pro | $35 |
| DELTA 2 | $60 |
| DELTA 2 Smart Extra Battery | $60 |
| 100W Rigid Solar Panel / 400W Rigid Solar Panel | Based on actual shipping cost |
| 100W Flexible Solar Panel | $40 |
| Smart Generator (Dual Fuel) | $70 |
| BLADE | $65 |
| GLACIER | $80 |
| WAVE 2 | $55 |
| DELTA 2 Max | $75 |
| DELTA 2 Max Smart Extra Battery | $75 |
| Power Kits Console | $15 |
| Distribution Panel | $15 |
| 5kwh LFP Battery | $50 |
| Power Hub | $30 |
Please note that return shipping costs include shipping costs and handling fees.
FAQ
Delta Max/Pro
1. WHAT TYPE OF BATTERY DOES THE DELTA 2 MAX USE?
It uses a high-quality LFP battery.
2. WHAT DEVICES CAN THE PRODUCT’S AC OUTPUT PORT POWER?
With high rated power and peak power, the product’s AC output port can power most
household appliances. Before you use it, we recommend that you confirm the power of the appliances first and ensure the power sum of all loaded appliances is lower than the rated power.
3. HOW LONG CAN THIS POWER STATION CHARGE MY DEVICES?
The charging time is shown on the product’s LCD Screen, which can be used to estimate the charging time of most appliances with stable power usage.
4. HOW DO I KNOW IF THE PRODUCT IS CHARGING?
When it’s charging, the remaining charging time will be shown on the LCD Screen. Meanwhile, the charging indicator icon begins to rotate with the remaining battery percentage and the input power shown on the right of the circle.
5. HOW DO I CLEAN THE PRODUCT?
Gently wipe it with a dry, soft, clean cloth or paper towel.
6. HOW DO I STORE THE DELTA 2 MAX?
Before storing, please turn off the product first, and then store it in a dry and ventilated place at room temperature. Do not place it near water sources. For long-term storage, please discharge and recharge the product every three months to extend its battery life.
7. CAN I TAKE THE DELTA 2 MAX ON A PLANE?
No.
Find out the THEME you are interested in, then read the questions and answers. If you cannot an answer to your question, please call us or send an email.
THEME: DELTA PRO BATTERY
8. WHAT IS THE BATTERY CAPACITY OF DELTA PRO?DELTA PRO has a battery capacity of 3,600Wh (48V 75Ah).
9. WHAT IS THE LIFESPAN OF THE BATTERY?DELTA PRO’s battery maintains 80% capacity after 3,500+ cycles and 50% capacity after 6,500+ cycles.
10. HOW CAN I GET THE LONGEST LIFESPAN FROM THE BATTERY?1. Keep it within 20–30°C and away from water and heat.
2. For safety reasons, do not store DELTA PRO above 45°C or below −10°C for extended periods.
3. For long-term storage, discharge the battery to 30% and charge it to 60% every three months.
The type of cell batteries are: cube, PCF battery, 1 parallel 15 series, 15 cells.
12. CAN DELTA PRO USE AN EXTRA BATTERY?DELTA PRO does support one or two 3,600Wh extra batteries.
13. CAN THE EXTRA BATTERY BE CHARGED VIA THE AC ADAPTER OR IT HAS TO BE CONNECTED TO THE MAIN UNIT TO CHARGE?The Extra battery has to connect to the DELTA Pro unit for recharge and discharge. It only one port that can connect to the DELTA Pro for use and get charged.
THEME: DELTA PRO CHARGING
14.WHAT ARE THE CHARGING STANDARDS? HOW LONG DOES IT TAKE TO CHARGE MY DELTA PRO?It supports four charging methods: mains charging, car charging, solar charging, and EV charging mentioned as followed:
Mains charging
Voltage of AC charging input: AC 220-240V (50Hz).
AC charging input power: X-Stream supercharge 2,900W max, Current: 12.5A.
Customize charging power: 200-2200/2900W (factory default 400W) APP can set the charging power range.
X-Stream supercharge charging time: 1 hour 0-80% 1.9 hours 0-100%
Charging with car charger
Input of car charger: 12V/24V, DC 8A (maximum)
Charging time: 37.5 hours.
Charging with solar panel
Solar charging input 1600W 11-150V DC 15A (maximum)
Charging time: 4-8 hours (400W x 3 in series)
EV charging
Up to 3400W rapid EV charging.
15. WHETHER THE SIMULTANEOUS ACCESS OF SOLAR CHARGER AND CAR CHARGER IS SUPPORTED?The solar charging and car charging use the same input port, so you cannot use them at the same time.
THEME: DELTA PRO OUTPUT POWER
16. WHAT IS DELTA PRO OUTPUT POWER?DELTA PRO supports AC output, USB output, car charger output, DC5521 output, Anderson output which are total of 5 output methods, providing a total of 15 output ports:
AC output (pure sine wave)
Quantity: 4 pcs（4 x 20A）
AC output power: rated power 3600W, peak power 7200W, 220V, AC 50Hz
Intelligent inverter system: X-BOOST supports 3600-4500W equipment*
Anderson port
Quantity: 1 pc
Parameters: 13.6V, 30A
USB-A port
Quantity: 2 pcs
Parameters: 12W, 5V, DC 2.4A
USB-A fast charging port
Quantity: 2 pcs
Parameters: 18W, 5-12V, DC 2.4A (maximum)
Type-C port
Quantity: 2 pcs
Parameters: 100W, 5-20V, DC 5A (maximum)
Car charger port
quantity: 1 pc
Parameters: 126W, 12.6V, DC 10A (maximum)
DC5521 output
Quantity: 2
Parameters: 37.8W, 12.6V, DC 3A
Car charger shares power with DC5521, maximum 126W
No, it need to be a pure sine wave generator..
18. WHAT ELECTRICAL APPLIANCES ARE SUPPORTED BY DELTA PRO?With 3600W rated power and 7200W peak power, the product’s AC output port can power most household appliances. Before you use it, we recommend that you confirm the power of the appliances first and ensure the power sum of all loaded appliances is lower than the rated power.
19. DOES DELTA PRO SUPPORT THE X-BOOST FUNCTION?Yes, DELTA PRO supports the X-BOOST function.
20. WHAT TO DO IF DELTA PRO CANNOT POWER ELECTRICAL APPLIANCES?
1.Ensure the remain capacity falls within the range of discharge/charge level on the APP
2. If you are powering your appliances through DC car charging or AC charging, please check whether the DC Power Button/AC Power Button is on.
3.If the output still fails when the DC Power Button/AC Power Button is on, please check whether the output power of Delta Pro can meet the charging power requirements of your appliances.
4.The charging power will not be shown when the DC/AC power is lower than 1 watt, but actually the device is charging. You can try charging another device with Delta Pro.
5.In case of an overload protection alarm prompt on the LCD screen, indicating that the charging power is too high, please shut down Delta Pro and cool it down for a while, or change the overloaded device to a low-power device to try again. (Shut down Delta Pro and restart it after cooling it down for 30 minutes. If the alarm prompt does not disappear after the restart, record a video and sent it to EcoFlow Customer Service.)
6.The AC Power Button automatically turns off after 12 hours of idle operation. In this case, you need to turn it on again.
The charging time is shown on the product’s LCD Screen, which can be used to estimate the charging time of most appliances with stable power usage.
22. HOW CAN I KNOW IF THE PRODUCT IS CHARGING?
When it’s charging, the remaining charging time will be shown on the LCD Screen. Meanwhile, the charging indicator icon begins to rotate with the remaining battery percentage and the input power shown on the right of the circle.
23. IS THE FAN SPEED/NOISE VARIABLE AND REDUCED AT LOWER AT LOAD LEVELS?
DELTA Pro has fans to keep its batteries cool, which run at a volume of 48~60dB at 1 meter (between a normal conversation and office environment) depending on how many watts are going in or out of the battery as well as the temperature.
THEME: X-BOOST FUNCTION
24. WHAT IS DELTA PRO X-BOOST FUNCTION?DELTA PRO supports the X-Boost function to supply power to devices with a rated power of 4500W, and will not cause the device to fail because of an overload protection.
25. HOW USE THE X-BOOST FUNCTION?DELTA PRO has the X-Boost function enabled by default. You can use the EcoFlow App to turn this function on or off.
The X-Boost function is not available in the following situations:
the AC output is turned on in the charging state (in bypass mode at this time) and the X-Boost mode is turned off.
The X-Boost function is more suitable for heating and electrical equipment, but not for all electrical appliances. Some electrical appliances equipped with voltage protection (such as precision instruments, etc.) are not suitable for the X-Boost function. To confirm whether the device is compatible with the X-Boost function, please refer to the actual test.
THEME: DELTA PRO SOLAR CHARGING
26. WHAT IS THE MAXIMUM SOLAR CHARGING INPUT TO DELTA PRO?Max. solar charging input 1600W 11-150V DC 15A (maximum)
Charging time: 4-8 hours (400W x 3 in series)
Yes, as long as the solar panel uses MC4 connectors and their combined voltage and current are within 11-150 volts.
28. HOW CONNECT SOLAR PANELS - IN SERIES OR PARALLEL?1. The standard EcoFlow 400W solar panel supports a connection up to 3 in series
2. For other solar panels, if it is a solar panel with the wattage lower than the standard 400W, the solar panels can be used in series if the total voltage and current are not more than 11-150V and DC 15A, respectively. According to the specific parameters, it can be connected in parallel or in serial connection, but usage of solar panels with different wattages is not recommended.
1. The light is strong, the angle is vertical, and the output power is about 80% of the rated power. Taking a 400W solar panel as an example, the actual output power is about 320W.
2. Cloudy: 70~110W
3. Cloudy days: 15~35W (In the case of low sunlight in cloudy days, it is not recommended to connect to solar panels for charging. The standby power of the device may be greater than the solar input power, which may cause damage to the battery of the device.)
4. Rainy day, night: 0W (The expression can be optimized for low battery and if the current input power of the solar panel is very low, charging with solar power is not recommended. Otherwise, it will always be determined that the charging state does not shut down, and the consumption of the standby power is higher than the input power, causing the battery voltage to leak and affect the battery life.)
If you are connecting an EcoFlow 400W solar panel, the charging power may be influenced by sunlight intensity and angle:
1. You can use the solar panel between 9:00am and 3:00pm when the sun's rays are strongest. Avoid using it on a cloudy day or put it at a shady place.
2. Place the solar panel at 90° to the sunlight so that the equivalent area is the largest, and the solar charging power is higher.
3. Check if the Quiet Charging on the app is on.
THEME: DELTA PRO EMERGENCY POWER SUPPLY (EPS) MODE
31. WHAT IS THE EPS MODE?When your DELTA PRO is plugged into the wall, any electronics plugged into DELTA PRO are powered from the grid and not its battery. In EPS mode, when the battery power is between 97% and 100%, the AC input will not charge the battery. When the power is below 97%, the AC input will be used as a bypass output and will also charge the battery. When power from the grid stops, as in a blackout, DELTA PRO automatically switches to battery power within 30ms.
32. IS DELTA PRO EPS MODE THE SAME AS UPS FUNCTION?DELTA PRO uses a non-universal UPS function and is only used as an EPS. When you connect the grid power to the AC Input Port of the product through an AC cable, you can power electrical devices through the AC Output Port (AC power will come from the grid and not the power station in this situation). In case of a sudden blackout, the product can automatically switch to the battery powered supply mode within 30ms. As a basic UPS function, this function does not support 0ms switching. Please do not connect the product to any device that requires 0ms UPS, such as data servers and workstations. Please test and confirm the compatibility before using the product. We recommend that you only charge one device at a time and avoid using multiple ones at the same time to avoid overload protection.
Warranty Registration
Register your warranty at https://www.ecoflow.com/us/support/warranty
✓ Questions? Call 1-833-906-1077
✓ $0 Sales Tax at checkout
✓ Manufacturer Warranty Included
