Shipping Policy

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@homedefendpro.com.

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada). 

 

Shipping Procedures

HomeDefendPro.com.com uses many different freight carriers depending on the location of the customer and type of product purchased. Small items that can be shipped via parcel typically ship via Fedex or UPS. Larger safes over 150 lbs. ship via Freight Carrier with Curbside Delivery and Lift Gate Service. The Freight Carrier will be instructed to contact the customer to schedule a delivery appointment when the safe arrives at the delivering terminal. Freight Carriers make deliveries between 8:00 am and 5:00 pm, Monday through Friday. Customers must notify HomeDefendPro.com.com prior to shipment if they will be out of town on vacation, on a business trip or any other reason as the Freight Carrier may charge storage fees to hold the safe if the customer is unavailable for immediate delivery. Delivery appointments are not guaranteed and HomeDefendPro.com.com cannot be held responsible if the freight carrier is late or misses a scheduled delivery appointment due to unforeseen circumstances.

During delivery, the driver will arrive near the curb or where the driveway meets the street and lower the safe to the ground for the customer. Since our freight carriers use long tractor trailers, please let us know if you live in a rural area inaccessible to freight trucks or if you have a long, steep, curvy or narrow driveway. We may be able to send a smaller truck for some deliveries if prior arrangements are made with our customer service representatives. Failure to notify HomeDefendPro.com.com about delivery locations that are not easily accessible by tractor trailer shall make the customer responsible for any additional delivery costs the freight carrier may require to make delivery to the customer location should they have to use a smaller truck or alternative method of delivery.

 

Shipping Note

We do our best to get your order to you as soon as possible.  We provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping dates may change without notice. (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on) We appreciate your patience and understanding in as we work through these difficult times. 

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between within 1-2 business days. Product ETA 5-7 business days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer.

Threshold Shipping: This involves your item being transported to a sheltered area (porch, garage, etc.). 

White Glove Delivery - this includes the item being brought into your room of choice, any light assembly (massage chairs + other items which come largely pre-assembled), and all boxes and packaging removed from your house. 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.